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faq

Order

Do you ship to PO Box addresses?


I’d like to speak to a Florsheim representative


May I place an order over the telephone?


May I ship to a different address than my billing address?


What if I want to cancel my order?

PAYMENTS

Is it safe to use my credit card on your site?


My credit card is not being accepted


What form of payments are accepted?


RETURN POLICY

How do I return or exchange items purchased online?


What if I receive merchandise that is defective or incorrect?


SHIPPING POLICY

What is your Shipping Policy?


What about International Shipping?

TRACKING

How do I track an order that I placed on your website?

GENERAL

What is the Florsheim guarantee?


Where is the closest store that carries Florsheim products?


How does the sizing work?


How do Florsheim measure heel heights?


I want to open a wholesale account with Florsheim

FREE SHIPPING WITHIN SOUTH AFRICA FOR PURCHASES OVER R1500